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Gas Fireplace Repair & Maintenance

Gas fireplace maintenance, repair and new installations

City-Energy is North York’s most reliable company for gas fireplace repair and maintenance. Our reviews speak for themselves. Our technicians are TSSA-certified, fast and affordable. We install new fireplaces, repair old ones and have gas fireplace maintenance services available.

Gas fireplaces tend to be the best choice for most homeowners who want the look and feel of a wood fireplace, but with virtually no maintenance or cleanup. It’s easy to enhance the coziness and livability of your home by having one installed indoors.

Call us to schedule an appointment for fireplace service when you need help getting your unit back in working order. We service Markham, Richmond Hill, Aurora, King City, Vaughan, Thornhill, Maple and all of North York.

gas fireplace repair installation

Common problems you might be experiencing with your fireplace include:

  • The unit refuses to turn on
  • Gas smell or excessive odours coming from your unit.
  • Pilot light misfires and refuses to ignite
  • The pilot light continually goes out or never stays lit
  • Your unit becomes extremely hot
  • The fireplace flame comes on and goes off after a few seconds
  • The fireplace flame is lifting on the burner
  • White residue on fireplace glass
  • The fireplace fan stopped working
  • The burners are difficult to ignite
  • The flame is burning yellow
  • Soot is collecting on the glass and around the unit

Gas inserts provide a consistently efficient source of heat and can do wonders for enhancing the look of an otherwise drab masonry fireplace.

Our certified technicians can repair any brand and model

When you want the best gas fireplace repair near you our certified technicians will look at your unit. At City Energy, you’re guaranteed to get a TSSA-certified professional at your door. This means our staff is highly trained in all aspects of repair and can work with any and every model. Here are some of the most common brands we repair and maintain:

  • Napoleon
  • Heat & Glo
  • Regency
  • Flare
  • Davinci Custom
  • Solas Contemporary
  • Dimplex
  • Planika Intelligent Fire
  • Renaissance Rumford
  • Spatherm
  • Astria
  • Continental
  • Valor
  • Majestic
  • Lennox
  • Kingsman
gas fireplace maintenance near me

Fireplace Maintenance & Safety Inspections

While a wood-burning unit requires no yearly inspections, you should have a professional inspect and maintain a gas-powered unit periodically. Preventative maintenance can save you money from costly repairs. Even more important is to ensure the safety of your home with a gas unit that’s burning efficiently.

Maintenance and inspections are an easy way to maximize the life of your unit and keep things in working order. Our maintenance and inspection service in Markham include the following:

  • Clean and inspect pilot lights and burners for efficiency or ignition delays.
  • Run tests to make sure that your safety shut-off is working.
  • Glass and gasket seal assessment and inspection.
  • Inspect and test the various functions and parts such as the on/off switch, remote, and thermostat.
  • We clean the burners, glass, mantle, control compartment and firebox.
  • Your unit undergoes a thorough inspection and is made code compliant.

Frequently Asked Questions

Gas-powered units are quickly becoming the majority choice for fireplaces in Markham. There are a lot of questions about maintenance and care, and we welcome any questions you may have before you commit to maintenance or repair services. Here are a few questions we get asked on a regular basis:

Manufacturers will recommend that you have your unit inspected once a year to remain code compliant. While we agree with this in most cases, if you don’t use your fireplace regularly you can get away with doing an inspection every three years.

Absolutely. You can clean the glass, logs, igniter, and burners. When it comes to safety checks, however, that is the bonus of having your gas-powered unit inspected. Not everyone can effectively assess the functionality of the various components. That’s best left a professional.

Yes. Gas logs produce buildup that needs to be cleaned at least once a year. The build-up from a gas-powered unit isn’t the same as a wood-burning fireplace however there is a residue build-up that should be removed annually. Do not use cleaning products and wipe the log with a damp lint-free rag.

The cost for a gas fireplace tune-up can change depending on the area you’re in, the size of your fireplace, the condition it’s in as well as whether you’re calling with an emergency. Most companies charge between $100-$250 but the price will vary based on these factors.

Yes, absolutely. Not only does it need to be inspected to ensure the safe burning of fuel but the unit itself needs to be cleaned regularly (including the gas logs). Regular maintenance of your gas fireplace will ensure safe and efficient burning as well as longer life.

Most gas fireplaces are expected to last at least 10 to 15 years but with the proper maintenance many owners can stretch out the life of their unit for much longer. The flipside is without the proper maintenance your fireplace may not last the 10-year mark.

If your fireplace has been fully vented and has the proper safety glass installed and sealed there should be no limit on the time it can be left on. It’s advisable to check with the manufacturer if you plan on running your gas unit continuously.

The most common problems that cause a gas fireplace to go out are the sensors that control the gas delivered to the pilot light (thermocouple) and the sensor that maintains the gas flow once the unit is on (thermopile). The problem is often solved by cleaning or replacing these components.

Why you should choose City Energy fireplace services?

Zero Repair Charge

Become our customer, do not pay for the repair! One of city energy’s best features is that, if you charge for service and, if you ask us to repair your air conditioner, you don’t have to pay for the repair! So, after detecting your issue, become our customer and there is no need for you to pay for repairs.

2-Year Labour

Become our customer, do not pay for the repair! One of city energy’s best features is that, if you charge for service and, if you ask us to repair your air conditioner, you don’t have to pay for the repair! So, after detecting your issue, become our customer and there is no need for you to pay for repairs

Credit after the repair has failed

If your device crashed down after two weeks from when we replaced a new part, you can buy a new system with the credit we will give you. this credit has the value as same as the part you purchased for your old device.

25 years of experience

Repairing and installing HVAC systems depends highly on the time you have to spend on dealing with new cases and issues. With 25 years of experience, we exactly know what your systems need.

100% Customer Satisfcation Guaranteed!

What makes people trust you is the reviews of regular customers. No need to search for our customer’s reviews since we already gathered them here for you!

Ma Mo (Ma Mo)
Ma Mo (Ma Mo)
They are professional , hard working & On-time . They installed 2 HVAC and one AC system for us . I am very happy to work with them .
Hailemariam Saramo
Hailemariam Saramo
I am really your businesses, I am happy for your work,now I don't worry about summer. Thanks again your service!!!
James Goe
James Goe
Great service and fair price. The guys did a phenomenal and quick service. They were transparent and informative in the work they were doing. Highly recommend
bahmoon gj
bahmoon gj
Repair was done fast the Repair my Air conditioning & Furnace in Richmond hill we are very happy with Service thanks guys.
Homa Nikmanesh
Homa Nikmanesh
Extremely professional and great quality service and completed the job in no time . Thank you and I will recommend you to all my friends and family
We used City Energy to install a furnace during a renovation. We got quotes from 3 companies and City Energy was the most cost competitive and creative in configuring new ductwork in a tight space. We have used them twice for repairs on another furnace and both times they arrived quickly and carried out the repair professionally without trying to upsell us on a new furnace. Highly recommend.
Absolutely great experience. He was very honest and took time to explain everything.
kevin niko
kevin niko
Use City Energy for maintenance of all our commercial HVACS. They work with all different makes. They have a great ability at fixing the units instead of trying to force a new unit. Really trust worthy company, I will definitely continue to use them. They always show up on time and on schedule to maintain all of units.
Civic Optical
Civic Optical
Great company to work with. Very professional and knowledgeable people. Great at meeting all our needs, work with all different brands of equipment. Very good communication, always explained the work in terms I was able to understand. Always on time, never had to wait for them to show up. Defiantly would use again.
Pouya M
Pouya M
I’m quite happy with their work. They showed up on time and did the job as requested.

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